Thank you for choosing craftedavenueo.com! To ensure that you have a pleasant shopping experience, we have formulated the following return and exchange terms, please read carefully before purchasing:
Return Policy
If you are not satisfied with the lamp you purchased, you can request a return within 14 days of receiving the product.
The returned product must be in its original packaging, unused and intact.
Please keep your proof of purchase (such as invoice or order confirmation email) to facilitate the return.
Exchange Policy
If the product you received has quality problems or does not match the product you ordered, you can request an exchange within 14 days of the product arriving.
Please provide relevant evidence (such as photos) when requesting an exchange to help us process your request quickly.
Application Process
Please submit a return/exchange request through the customer service email or website message, and provide the order number and relevant information.
We will contact you within 2 working days after receiving your request and guide you through the return/exchange process.
Shipping Instructions
For returns and exchanges caused by product quality problems, the shipping costs will be borne by us.
For returns due to other reasons, the shipping cost will be borne by the customer.
Refund Processing
After we confirm that the returned goods are correct, we will process the refund within 2 working days, and the refund amount will be returned to your payment account.
Special circumstances
The following products are not supported for return or exchange:
Customized products
Products damaged due to violation of the instructions for use
If you have any questions, please feel free to contact our customer service team, we will serve you wholeheartedly. Thank you for your support and understanding!